Frequently asked questions
Doesn’t matter if you have a 50/100/200 mbps connection as that speed is internal from your ISP to your home . You do not know what the external speed is . It will also effect on your ISP connection during peak time hours ( too many users using same ISP in your neighborhood is a big problem as all will be on the same line . Before contacting us check the following :
- If you have buffering on 1-2 channels , you may contact us so we will check
- If its more than 2 channels , then its an internet / device problem
- Switch off modem/router and check again
- If your device is not a Magbox , check the link on pc using VLC with wired connection
- If problem persist then call your ISP to do a hard modem reset
- If you still experience problems than IPTV is not for you . IPTV does not work like Youtube/Netlfix , if connection drops 0.1% you will have buffering . It must be stable at all times .
- If you are a new customer , try 1 month first
“Can I change and replace my active device?”
Yes! You can definitely change and remove device. If you want change your Mac Address yuo can send a ticket to us and we will do it for you.
A: No, you can’t. Multi connecting on 1 account can block your username and IP address.
A: Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.
A: Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
A: We support all kind of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.
A: No, you will connect your iptv via Internet and you don’t need dish and satellite equipments
A: Generally IPTV or Internet Protocol Television has several advantages. It offers a prospective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income freshet.
A: Generally there are two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supply to a single subscriber who has asked for that specific item. The system is based on a set top box and other necessary things.
A: Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which bring packet data can be used.
A: Issuing a ticket for account activation or technical support will get responded between 1 hour to 5. But we intent to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.
A: Please, make sure your playlist is working, using IPTV Player or VLC Player on PC .
A: If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.
A: The answer is yes. This is because you have access to all sorts of apps from the android google playstore. It makes yours TV interactive. You can use apps like gmail, firefox, skype, and others right off your TV.
A: We always recommend that you connect your device hardware (ethernet).
A: Sometimes you may experience buffering due to low internet speed, high internet traffic . If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
A: Kodi (formerly XBMC) is a free and open-source media player software developed by the XBMC Foundation, a non-profit technology consortium. Kodi is available for multiple operating systems and hardware platforms, with a software 10-foot user interface for use with televisions and remote controls. For more information please visit their website: www.kodi.tv
A: Please submit ticket on Support and ask to check if your IP is blocked. It will be unblocked if yes.
A: First, check your internet connection or router and restart it, and check the device’s settings where you use your Rapid IPTV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn’t get any issues after doing this.
Once the order is confirmed and account is offered and activated, We DO NOT offer turned or refund, Please note that and have a free test before
placing the order, because the IPTV account code we cannot sell it